FAQ

Shipping
All orders are shipped within 1-5 business days
  • Orders are not shipped on weekends or holidays.
  • If high volumes of orders occur there may be a delay of shipping by a few days.
  • Shipping takes anywhere from 2-7 business days once sent.

International Shipping
Currently not offering shipping outside of the United States due to current shipping restrictions


Shipping Address
If you notice an error on your shipping address and the order has not been shipped yet, please message or send an email to marrilee@avesaira.com as soon as possible. Please include your name, order number, and correct shipping address.
  • It is not possible to change the destination once the order has been sent.
  • If your package is left unclaimed (your local postal service notified you to pick it up and you failed to do so) and returned to the artist a refund will be issued and the order will not be resent. 

Returns
Sales are final and items cannot be returned, exchanged, or refunded if the buyer changes their mind after the purchase.


Damages 
Each artwork is packaged with the utmost care, while very rare, accidents can still happen during shipping. If your print or artwork purchase is damaged during shipping, please send a message or email to marrilee@avesaira.com 
  • Please provide photos of the damage to the email above.
  • A replacement of the damaged product might be possible with no extra cost for the buyer.
  • Sold out original artworks and limited edition prints cannot be replaced. 

Refunds
A full or partial refund may be issued if the print or artwork cannot be replaced, and was damaged during delivery. 
  • Photo verification of the damage is necessary before a refund can be made.